Privacy Policy | Car Lockout Flower Mound Flower Mound Texas

Car Lockout Flower Mound values your privacy and works to protect the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you have when visiting our website or requesting locksmith and roadside assistance services. If you have questions about this policy, contact us at info@carlockoutflowermound.com or call (214)838-7730.

Information We Collect

We collect information you choose to provide when you contact us, request service, or submit a form. This may include your name, phone number, email address, service address, vehicle details, and any notes you share about your situation. If you call us, we may collect call-related details to help complete your request and improve customer support.

We also collect limited technical information when you browse our website. This can include your IP address, device type, browser type, pages viewed, and general location based on IP. This data helps us maintain site security, troubleshoot issues, and understand how visitors use our website.

How We Use Your Information

We use your information to provide locksmith and roadside assistance services, respond to requests, and communicate about scheduling and arrival. This includes confirming service details, sending updates, and coordinating a technician to your location. We may also use your information to provide estimates, invoices, and customer support.

We use technical data to operate and improve the website, prevent fraud, and protect our systems. This includes monitoring for suspicious activity and improving site performance. We may use aggregated information to understand general trends, but we do not use it to personally identify you.

Text Messages and Phone Calls

If you provide your phone number, you may receive calls or text messages related to your service request, scheduling, or updates about a technician. Message frequency depends on your request and communication needs. Standard message and data rates may apply depending on your carrier.

You can request to stop non-essential messages by telling us during a call or by replying with a stop request if a message thread is active. We will still contact you when needed to complete an active request or to address service-related issues. For help, contact info@carlockoutflowermound.com.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support core functionality and improve user experience. Cookies help remember preferences, measure traffic, and understand which pages are most useful. You can control cookies through your browser settings, and you can delete cookies at any time.

Some features may not work properly if you block cookies. If you continue using the website with cookies enabled, your browser may store these small files on your device. We do not use cookies to sell your personal information.

Sharing of Information

We may share information with service providers that help us operate our business, such as call handling, scheduling, dispatch, payment processing, or website hosting. These providers are permitted to use the information only to perform services on our behalf. We do not allow them to use your information for their own unrelated marketing.

We may share information when required by law or when needed to protect our rights, safety, and property. This includes responding to lawful requests, enforcing policies, and preventing fraud or misuse. If a situation involves public safety, we may share limited information as necessary.

Payment Information

If you pay for services, payment processing may be handled by a third-party processor. We do not store full payment card numbers on our website when a secure processor is used. Any payment details collected are used only to complete the transaction and for records related to the service.

If you request an invoice or receipt, we may retain basic transaction details such as service type, amount paid, and contact information. This helps with customer support, accounting, and dispute resolution. We take reasonable steps to keep payment-related information secure.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No system can be guaranteed to be perfectly secure, but we work to reduce risk by limiting access and maintaining secure processes. You are responsible for using safe practices when sharing information online.

If you believe your information was shared with us in error or you suspect misuse, contact us promptly. We will review your concern and take appropriate steps within our control. For security questions, email info@carlockoutflowermound.com.

Your Choices and Rights

You can request access, correction, or deletion of certain personal information we hold, subject to legal and operational limits. You can also ask us to stop using your information for non-essential communications. We may need to retain some details for legal compliance, safety, or business records.

To make a request, contact us at info@carlockoutflowermound.com and include enough details to verify your request. We may ask for additional information to confirm identity and protect your privacy. If we cannot fulfill a request, we will explain the reason.

Third-Party Links

Our website may include links to third-party sites for your convenience. We are not responsible for the privacy practices of those websites. When you leave our website, you should review the privacy policy of the site you visit.

Third-party websites may collect information differently than we do. Any interactions you have on third-party sites are governed by their own terms and policies. We encourage you to use caution when sharing information on external sites.

Children’s Privacy

Our services and website are intended for adults who request locksmith and roadside assistance. We do not knowingly collect personal information from children. If you believe a child provided personal information, contact us so we can review and address the issue.

If we learn that personal information from a child was collected, we will take reasonable steps to delete it. Parents or guardians can contact us for assistance. Email info@carlockoutflowermound.com with details.

Contact Us

If you have questions about this Privacy Policy, contact Car Lockout Flower Mound by email at info@carlockoutflowermound.com. You can also call us at (214)838-7730 for help with privacy-related requests. We will respond as soon as reasonably possible.